Return Policy

Gojeeva's Comprehensive Return Policy: Ensuring Seller Confidence And Customer Satisfaction.

Cancellation Policy: At Gojeeva, we understand that circumstances may change, and sometimes, customer might need to cancel their orders. In such cases, we offer a hassle-free cancellation policy to ensure your peace of mind. Upon order cancellation, we promptly refund the entire wholesale price of the product into your Gojeeva seller wallet. This way, you can use the refunded amount to explore other exciting opportunities and expand your product offerings.
Courier Return Policy: We take utmost care in the shipping and delivery of products to ensure a smooth customer experience. However, if a product is returned to us by the courier due to unforeseen circumstances, we have a well-defined policy in place to protect your interests. In the event of a courier return, Gojeeva will refund 70% of the amount to your Gojeeva seller wallet. This policy is designed to strike a fair balance between seller and Gojeeva, ensuring you receive a reasonable compensation for the returned product.
Customer Return Policy: At Gojeeva, customer satisfaction is paramount, and we take every effort to meet their expectations. In the rare instance of a customer return, we strive to make the process seamless for both you and the customer. In case of a customer-initiated return, the refund amount will be 30% of the product's wholesale price. We understand that customer returns can be a part of the business, and this policy has been crafted to offer an equitable solution to address such situations.
Damaged Product or Lost Parcel: In the unlikely event that a product is returned in damaged condition due to logistical reasons or by the customer, Gojeeva takes swift action to resolve the issue. We initiate a Safe-t claim with marketplaces to compensate for damages or lost parcels. The amount received through the Safe-t claim will be credited directly to your bank account. This proactive approach ensures that you are duly compensated for any losses incurred, fostering a sense of trust and reliability in our partnership.
Conclusion: Gojeeva places immense value on transparent and fair policies, aimed at empowering our sellers to succeed in the e-commerce landscape. Our comprehensive return policy addresses various scenarios, guaranteeing your confidence in doing business with us. Whether it's cancellations, courier returns, or customer-initiated returns, we are committed to handling each situation diligently, allowing you to focus on growing your business with complete peace of mind. Partner with Gojeeva today and unlock boundless opportunities in the world of e-commerce!